Refund Policy

Updated October 5, 2026

Stitchoice sells digital embroidery pattern access. Please review a design's previews, file contents and hand-embroidery format before buying.

Damaged or incorrect files

If a supplied file cannot be opened or is damaged, contact support with your order reference. We will check the pattern folder and offer a working replacement. If we cannot provide the purchased files or resolve a material mismatch with the product description, we will refund the affected purchase.

Missing downloads

Files are released after payment is confirmed. Check your order page and request a fresh access link through order recovery. If payment is complete and delivery cannot be resolved, contact us for a replacement or refund.

Duplicate purchases

If you accidentally buy the same pattern twice, contact support with both order references. We will review the duplicate and refund the extra purchase where confirmed.

Change of mind

After working digital files have been delivered, change-of-mind requests are reviewed individually. This policy does not exclude any cancellation, refund or other consumer rights that apply to your purchase.

How refunds are made

Approved refunds are sent through PayPal to the original payment transaction. PayPal or your payment provider controls when the funds appear in your account. We do not request payment credentials by email.

A full refund or reversal closes future website order access for that order. A partial refund may close access to the refunded pattern while leaving the other purchased patterns available. A refund cannot revoke a Google Drive link or file copy already opened by the buyer.

Contact

Start from the contact page and include your order reference and the problem. Do not make another purchase to solve a missing download.